I’ve repeatedly seen why people have complained about not getting refunds. The two main reasons why people demand refunds are:

1) The gamers didn’t take 5 minutes to look online or in the Steam forums to see if there were problems with the game. Gamers have an absolute embarrassment of riches when it comes to information available about games, much of it appearing within hours or even minutes of a game’s release. There’s the Steam forum, there’s YouTube, there are endless review sites all findable through Google. Only gamers suffering severe brain damage COULDN’T find all this information. Now, there are gamers that are patient and do their homework, to be sure. But unfortunately, there are a large number of gamers who will do nothing to protect themselves as consumers and then will scream to high heaven about having paid for a game they don’t like.

2) Pre-orders. Gamers who pre-order are making a bet on a product. They are betting the game will be released, that the game will work and that they will like it. And yet, I have seen gamers cry and complain when the game gets released and has problems, etc. They lose the bet and suddenly become victims of the highest order. Again, not all gamers do this, but an unfortunate number will do absolutely nothing…. zero… to protect their own money. Patience is too dear for them. Research (even the mildest form of investigation) is too great a task for them. They are complete caterwauling babies.

This may be a good business move by Steam, but the great reward here is that idiotic consumers will be given even greater latitude to be idiotic.