Jagex and Hasbro can confirm that Transformers Universe will close. This decision comes at an important time for both companies as they both realign their plans and focuses for 2015.
The shutdown period will begin from today. They’ll be refunding all those that have purchased a Founders Pack, as well as anyone that has purchased relic bundles and starter packs. These refunds should be all processed in the next 30 days. In addition Jagex and Hasbro will be closing the ability for new players to make accounts, those of you that already have accounts will continue to be able to use them until the closure date.
If you haven’t received a refund after 16th January 2015 and believe you should have, please contact the Jagex customer services team (tu_refunds@support.jagex.com). We will also be pushing an update live today that will switch off the ability for players to buy any more relic packs, or starter bundles.
Jagex has also announced that January 31, 2015, they’ll be shutting down all servers and forums and will freeze all Transformers Universe related accounts. These accounts will then be live for another 60 days for any final queries before deletion on 31st March 2015.
Between now and the date of closure the Jagex CM team will continue to operate on the forums and they will provide relevant updates on the website as necessary.
