Assassin’s Creed Unity — Current Known Issues & Fixes

It’s no secret that Assassin’s Creed Unity has been plagued with many bugs and issues since its launch on November 11.  Ubisoft is aware and they have created a list of known issues, along with a status and workaround regarding each issue.  You can them below.

Across All Platforms [PC | PS4 | Xbox One]

// Not able to progress past Sequence 1 / Memory 3 if you started to play as you were downloading the game [WORKAROUND BELOW]

Allow the game to finish downloading and installing. Once finished, you’ll be able to go on within the game. You can check the download progression within your platform. Thanks for your patience.

// Frame rate issues. [BEING WORKED ON] [WORKAROUND BELOW]

If playing single player, we suggest that you disconnect from your internet connection (wifi or network cable).  It could potentially improve frame rate.

// Graphical and collision issues. [BEING WORKED ON]

// Matchmaking co-op issues. [BEING WORKED ON] [WORKAROUND BELOW FOR PS4 & PC]

Invite a player into your gameworld. NOTE: don’t be in a mission, be in free roam.
The player joins.

Manually start a coop mission by going to the marker on the map, or joining the coop mission from the progress tracker.
Coop will work.

// Uplay Services

►Uplay Actions & Rewards are not accurately listed as completed [BEING WORKED ON]

►Uplay Units do not appear as credited at the moment [BEING WORKED ON]

►Uplay is experiencing intermittent connection issues [BEING WORKED ON]

// Some Unite Program Rewards are not redeemable (comic book & soundtrack) [BEING WORKED ON]

// Spin to Win

►Getting an error message on the Spin to Win website FAQ AVAILABLE HERE

►Getting an error message when trying to redeem FAQ AVAILABLE HERE

// Ubi-collectibles codes might be invalid when redeemed on http://acinitiates.com/promotions [BEING WORKED ON]

[IN THE MEANTIME] Please ask a question on our Support site support.ubi.com after login and choosing your platform so our support staff can provide help

// Companion App

►Progression reset bug [BEING WORKED ON]

►Connectivity issues: [BEING WORKED ON]

►“Lost Assassins” bug: if the player started to play on companion 1st, then sync up on a console, player may lose all his assassin’s in his companion Nomad Brotherhood. [BEING WORKED ON]

►Some app crashes on devices not officially supported [WORKAROUND BELOW]

​Check if your phone is supported for the companion app: FAQ published on Ubi Blog including list of officially supported devices: http://blog.ubi.com/assassins-creed-…anion-app-faq/

// Initiates

►Players cannot access the Assassin’s Creed Initiates website [FIXED]

►Uplay WIN services are down [BEING WORKED ON]

►Legacy synched data is not showing properly [BEING WORKED ON]

►Player get an error message when trying to redeem chests [BEING WORKED ON]

PlayStation 4

►Arno can fall through ground when free running on various props or when dropping down on to an NPC [FIXED]

►Arno to get stuck in a hay cart next to the Pantheon in the Bièvre district. [FIXED]

►A game crash when joining the co-op session of another player who has a specific single player and side missions progression. [FIXED]

►The Chemical revolution content might not be available for download [FIXED]

►Some Day One ULC not available in Australia [FIXED]

// Helix Credit Issues

►Players might not receive the total amount of Helix Credits purchased. [BEING WORKED ON] [WORKAROUND BELOW]

Restarting the game should refresh the information and display the correct amount.

 PC

► Arno can fall through ground when free running on various props or when dropping down on to an NPC [FIXED]

► Arno to get stuck in a hay cart next to the Pantheon in the Bièvre district. [FIXED]

► A game crash when joining the co-op session of another player who has a specific single player and side missions progression. [FIXED]

► Some Crashes might occur [BEING WORKED ON]

Please reach out to our support to ask a question and get support

► Getting stuck when launching the game [BEING WORKED ON]

► Slow downloads on Uplay PC [FIXED]

► Helix Credits Issues [FIXED]

 Xbox One

► Uplay members may get put in a 45s ‘Please Wait’ screen after passing the ‘Press A’ engagement on the screen before reaching the main menu [BEING WORKED ON]

// Helix Credit Issues

►Players are unable to view Catalog in the E-shop [BEING WORKED ON]

►Players cannot purchase Helix credits [BEING WORKED ON]