In a move that I don’t think has been done in a long time, Warner Bros. has decided to suspend future game sales of Batman: Arkham Knight due to the performance issues customers have been having with the game.
The full statement (below) acknowledges that the company knows many people have been having issues with the PC version of Arkham Knight, and they promise that they are looking into the cause and urge anyone who isn’t happy to refund the game via Steam, or their own customer support.
Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.
This is an honestly shocking move, as most companies don’t suspend sales for an entire platform due to issues with a games launch. However, with a game as big as Arkham Knight, expectations were high, and PC Gamers were (rightfully) frustrated with the way the game launched.